Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Marine Parade Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.
In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Marine Parade is usually high.
Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.
Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.
Putting together a procedures manual seems like it should be fairly straightforward, doesn't it? Frequently, however, procedures documentation projects stall or fail. In very simple situations, developing a procedures manual can be fairly straightforward, but many situations are not very simple.
Drawing upon our experiences as consultants specializing in the development of procedures manuals, this article outlines key strategies critical to the success of any procedures documentation project. How do we define success? A successful project is conducted efficiently and produces a valuable resource for the organization.
Understanding these key considerations will go a long way to ensuring that your procedures manual project is successful!
Strategy #1: Ensure Your Project Has an Owner (Excluding Yourself!)
Projects which lack an enthusiastic management sponsor or owner will not be successful. A procedures manual project needs a champion who can ensure that the project has the resources and commitment it needs. Discovering that support is inadequate midway through the project should be avoided. The project sponsor is also involved in signing off on key aspects of the project - so there should not be any surprises at the end of the project.
Strategy #2: Select a Methodology Before Project Kick-Off
Anyone who has not developed a procedures manual previously needs a methodology. The methodology governs the approach - what needs to be done, how, and the order in which stages are completed. Most of the data for the procedures will probably be collected either via research and/or directly from subject matter experts (SMEs). Unless the manual is being written by the SME, you'll need a robust data collection process.
What are the best ways to acquire a methodology and data collection process? Depending on your capabilities and experience, developing your own methodology and process may be an option. If not:
- Check with people in your organization who have successfully developed procedures documentation previously.
- Research books and/or courses on the subject.
- Engage a consultant as a guide. Consultants with demonstrated subject matter expertise and experience can provide guidance and project management resources, or deliver the entire procedures manual project.
Strategy #3: Clearly Define the Scope of the Project
Before you start a procedures manual project, you need to define the scope of the project - that is, what will be documented. The scope includes not only the process(es) and department(s) which will be covered, but also the level of detail required and whether policies, exhibits and related references will be incorporated.
What are the best ways to ensure the scope is defined at the beginning of the project?
- Understand and document the purpose and audience for the procedures documentation, and get sign-off by the project sponsor.
- Upon sign-off, mock up what the final procedures manual will look like, including sample procedures, and decide how exhibits and related policies, processes and information will be referenced.
- Review the mock-up with the project sponsor and key impacted stakeholders, and obtain their sign-offs.
Involving the project sponsor and key stakeholders in defining the approach at the start of the project helps to avoid problems later on - ensuring your project is efficient!
Strategy #4: Develop an Organizer and Template Prior to Data Collection
The organizer for the procedures manual is essentially its Table of Contents. The template for the manual determines the look and usability of the final document. While it may seem counter-intuitive, it's best to develop a good draft of the Table of Contents along with the template at the start of the procedures manual project. As you collect data, you populate the template with the data. This approach greatly speeds up the development process and the populated template becomes a tool for easily tracking missing data!
Strategy #5: Ensure Change Management Resources Are Available Post-Project
The value of the procedures manual as a resource for the organization will be short-lived and limited if the manual is not maintained. Effective change management of the manual requires dedicated resources and should be addressed at the beginning of the project to ensure that resources will be available. Effective change management includes assigning a procedures manual "owner" and establishing a process for ensuring updates are timely and are communicated to stakeholders. Today web-based systems are available which greatly facilitate the distribution of manuals to stakeholders and the management of changes.
Now that you have read through the strategies, it's probably clear that there's a common theme - the importance of planning your procedures manual project before you start writing the manual.
To support Singaporeans based in Marine Parade in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.
A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.
Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
Companies of all sizes can benefit from a variety of local, state and federal funding assistance programs to improve their quality management systems and upgrade employee skills. This broad definition covers ISO, Six Sigma, Lean, change management, leadership and basic skills training. Some of these programs offer matching funds while others provide tax credits. A few even bestow outright grants. However, gaining access to - and understanding - these funding programs can be a daunting task. That is why it pays to select a management consulting firm that knows how to navigate these often bewildering waters.
A Multitude of Funding Programs are Available to U.S. Companies
Funding assistance programs are designed to cover everything from maintaining high employment in local areas, to helping American companies combat foreign competition. Some state programs are even designed to counter out-of-state challenges by domestic competitors. Most programs offer financial assistance to upgrade employee skills and operating efficiency through training.
Typical Qualifying Criteria for Funding Assistance
Although most funding assistance programs are aimed at domestic manufacturers, financial help is also available for other industries that are facing foreign competition.
It is recognized that ISO, Six Sigma, Lean Manufacturing, change management and leadership training are key elements in continuous improvement, and streamlining key business processes. Since these disciplines yield results that strengthen domestic businesses, they are favored by many funding assistance programs.
Situations that typically qualify for some form of funding assistance include:When a business is being adversely affected by foreign or out-of-state competitors.If a company experiences falling sales due to the onslaught of foreign competition.If upgrading employee skills would demonstrably improve company performance or increase employee retention.When ISO registration is required by customers or international marketsWhen employee training provides enhanced skill sets that are transferable, or lead to an industry-recognized credential or certification.Creation of jobs, or preventing loss of jobs, due to a possible facility closing or changing technology.Creation of jobs as a result of a company relocating, or expanding into a state, or starting a business in a stateIf a company provides critical services or goods to the Department of Defense.
An extensive array of funding programs is available to most types of businesses and manufacturers in particular. Taking advantage of these can significantly reduce--or even cover the complete cost for a company--to provide quality management systems training for its employees.
Examples of Nationwide Programs
Manufacturing Extension Partnership (MEP)
MEP is a nationwide network of not-for-profit centers in nearly 350 locations nationwide. Their sole purpose is to provide small and medium sized manufacturers with the services they need to succeed. The centers, serving all 50 States and Puerto Rico, are linked together through the Department of Commerce's National Institute of Standards and Technology. Centers are funded by federal, state, local and private resources to serve manufacturers.
Trade Adjustment Assistance (TAA)
Established by Congress in 1974, TAA is managed by business professionals who understand manufacturing. TAA focuses on providing financial assistance to import-impacted manufacturers. TAA offers 50/50 cost sharing of projects aimed at improving a manufacturer's competitive position. Specifically, these matching funds are applied toward the cost of consultants. Funds can be used for on- or off-site employee training. The eleven TAA centers throughout the country work with eligible firms in marketing, production, management and many other areas.
Under certain circumstances, other federal agencies also provide funding for employee training and skills upgrading. The Environmental Protection Agency and Commerce Department are just two examples.
Examples of State Programs
Most states have funding programs for the purpose of improving competitiveness in a global economy and business retention. Here are a few examples:
California Employment Training Panel (ETP)
ETP is a California State agency that is designed to fund training which meets the needs of employers for skilled workers, and the need of workers for good, long-term jobs. The program supports the California economy, primarily by funding the retraining of incumbent, frontline workers in companies challenged by out-of-state competition.
Illinois Employer Training Investment Program (ETIP)
ETIP supports Illinois workers' efforts to upgrade their skills, in order to remain current in new technologies and business practices. This enables companies to remain competitive, expand into new markets and introduce more efficient technologies into their operations. ETIP grants may reimburse Illinois companies for up to 50 percent of the cost of training their employees.
New York State Industrial Effectiveness Program (IEP)
IEP is a grant available to small and medium-sized manufacturing firms and industry groups within New York state. This grant provides up to $50,000 for companies to obtain a wide variety of management consulting training support. Many organizations have accessed this funding for Lean Manufacturing and ISO quality systems training.
New Jersey Customized Training Grant Program (CTGP)
CTGP enhances the creation and retention of skilled jobs in New Jersey through comprehensive workforce training. The aim of the program is to upgrade skills, and enhance the knowledge and work-related abilities of New Jersey workers. It also focuses on improving the overall productivity, and economic well-being of employers. Today, over thirty-million dollars is available for Customized Training Grants.
Local County and City Programs Abound Too!
Many counties and cities offer incentives in the form of tax credits and other benefits to ensure that local companies remain financially healthy. Local governments support actions that create robust economies, and keep their tax base from moving elsewhere. Upgrading employee skills through ISO training, for example, enhances competitiveness and contributes to company growth--a saleable proposition to tap into many local funding programs.
Acquiring Funding Assistance for ISO and Other Training Requires Expertise
Each funding program has its own qualifying criteria and paperwork. The paperwork and processes involved are sometimes confusing and often intimidating. And packaging successful submissions often requires the assistance of an expert familiar with the targeted program.
The typical steps in pursuing financial assistance are to:Conduct a comprehensive training needs analysis. What problems or issues is the client experiencing?Specify the proposed solution. Create a succinct definition of the proposed training curriculum or consulting assignment, and explain how this will close the identified performance gaps.Identify an appropriate funding assistance program, and demonstrate how the proposed solution satisfies its criteria.Complete and process the required paperwork in a timely fashion. Sometimes, it can take months and several iterations for a request to be approved.Achieve notification of funding approval and the disbursement criteria.Administer the approved funding according to the program's rules and procedures.
Actual levels of funding assistance depend on the program. For example, TAA will share up to fifty percent of the cost for services that improve a manufacturer's competitive position. TAA pays for half of the cost of these services, up to $150,000 in projects, with a maximum TAA share of $75,000. On the other hand, the California ETP program funds companies 100 percent of monies spent for qualified employee training. Also, New Jersey offers a $22,000 ISO grant (regardless of company size), and customized training grants of up to $1,000 per person trained.
The main obstacle for companies seeking funding assistance is a lack of familiarity with funding programs and the qualifying criteria. Finding the right program--and then preparing a funding proposal in the proper format--takes expertise that is outside the mainstream of most companies. Administering approved funding and complying with program regulations are also proficiencies lacking in many businesses.
It Pays to Align your Company with a Knowledgeable Consulting Firm
A management consulting firm that is well-versed in obtaining assistance funding for ISO and other continuous improvement skill-based training can dramatically cut costs for their clients. There is no substitute when it comes to successful experience with these programs--the hand that guides must be steady and sure.
Performing a comprehensive training needs analysis, finding the best funding program, navigating intricate paperwork and helping clients satisfy qualifying criteria requires seasoned expertise. Selecting a consulting firm that has a successful track record also gives clients confidence to proceed with training or other quality management projects, knowing that their funding proposal will likely be approved.
Experienced management consulting firms keep abreast of changing regulations and trends. They know how to expedite proposals, and overcome bureaucracy to successfully secure funding. And they issue status reports along the way, so that their clients are fully informed. Moreover, knowledgeable management consulting firms are proactive in advising their clients of funding opportunities and how these can be leveraged.
If a company is interested in getting financial help, it pays to partner with a consulting firm that has a successful track record in obtaining funding assistance. More established management consulting firms, like Change Management Consulting, have strategic relationships with dedicated resources that perform funding program management for their clients. This relieves them of the administrative burden. These assets closely monitor a client's compliance with the funding program's regulations. They efficiently manage data entry, tracking, reporting and invoicing. Knowing the ropes, they help clients maintain positive cash flows by expediting the release of program funds.
Who Should Attend ?
Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.
How You Will Benefit ?
You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Marine Parade Singapore.
In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.