Punggol Skill Up Funding

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Punggol Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Punggol is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Five Benefits of Leadership Development For Your Organization

Putting together a procedures manual seems like it should be fairly straightforward, doesn't it? Frequently, however, procedures documentation projects stall or fail. In very simple situations, developing a procedures manual can be fairly straightforward, but many situations are not very simple.

Drawing upon our experiences as consultants specializing in the development of procedures manuals, this article outlines key strategies critical to the success of any procedures documentation project. How do we define success? A successful project is conducted efficiently and produces a valuable resource for the organization.

Understanding these key considerations will go a long way to ensuring that your procedures manual project is successful!

Strategy #1: Ensure Your Project Has an Owner (Excluding Yourself!)

Projects which lack an enthusiastic management sponsor or owner will not be successful. A procedures manual project needs a champion who can ensure that the project has the resources and commitment it needs. Discovering that support is inadequate midway through the project should be avoided. The project sponsor is also involved in signing off on key aspects of the project - so there should not be any surprises at the end of the project.

Strategy #2: Select a Methodology Before Project Kick-Off

Anyone who has not developed a procedures manual previously needs a methodology. The methodology governs the approach - what needs to be done, how, and the order in which stages are completed. Most of the data for the procedures will probably be collected either via research and/or directly from subject matter experts (SMEs). Unless the manual is being written by the SME, you'll need a robust data collection process.

What are the best ways to acquire a methodology and data collection process? Depending on your capabilities and experience, developing your own methodology and process may be an option. If not:

  • Check with people in your organization who have successfully developed procedures documentation previously.

  • Research books and/or courses on the subject.

  • Engage a consultant as a guide. Consultants with demonstrated subject matter expertise and experience can provide guidance and project management resources, or deliver the entire procedures manual project.

Strategy #3: Clearly Define the Scope of the Project

Before you start a procedures manual project, you need to define the scope of the project - that is, what will be documented. The scope includes not only the process(es) and department(s) which will be covered, but also the level of detail required and whether policies, exhibits and related references will be incorporated.

What are the best ways to ensure the scope is defined at the beginning of the project?

  • Understand and document the purpose and audience for the procedures documentation, and get sign-off by the project sponsor.

  • Upon sign-off, mock up what the final procedures manual will look like, including sample procedures, and decide how exhibits and related policies, processes and information will be referenced.

  • Review the mock-up with the project sponsor and key impacted stakeholders, and obtain their sign-offs.

Involving the project sponsor and key stakeholders in defining the approach at the start of the project helps to avoid problems later on - ensuring your project is efficient!

Strategy #4: Develop an Organizer and Template Prior to Data Collection

The organizer for the procedures manual is essentially its Table of Contents. The template for the manual determines the look and usability of the final document. While it may seem counter-intuitive, it's best to develop a good draft of the Table of Contents along with the template at the start of the procedures manual project. As you collect data, you populate the template with the data. This approach greatly speeds up the development process and the populated template becomes a tool for easily tracking missing data!

Strategy #5: Ensure Change Management Resources Are Available Post-Project

The value of the procedures manual as a resource for the organization will be short-lived and limited if the manual is not maintained. Effective change management of the manual requires dedicated resources and should be addressed at the beginning of the project to ensure that resources will be available. Effective change management includes assigning a procedures manual "owner" and establishing a process for ensuring updates are timely and are communicated to stakeholders. Today web-based systems are available which greatly facilitate the distribution of manuals to stakeholders and the management of changes.

Conclusion

Now that you have read through the strategies, it's probably clear that there's a common theme - the importance of planning your procedures manual project before you start writing the manual.

To support Singaporeans based in Punggol in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

Apprentice Training Allowance

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

New Path For Midcareer Professionals To Join The Accounting Industry

The Role of Skill Development and Higher Education in Economic Growth

When you wish to start any kind of business you need first to contemplate which kind of business you would like to start. Thereafter you need to find office space, build client base, and hire employees. So you are going to face plenty of challenges which you would really like to address first to successfully run your business.

In other way starting a business may be easy but to run it successfully you are going to face stiff challenges. The most daunting task, however for entrepreneur is raising start-up capital and loans in order to raise and run a business.

The internet with growth of penetration through the world wide population has given tools to the entrepreneurs to address their every needs. Luckily for the entrepreneur they may find various options available through internet for funding their new companies. But finding and securing the funds for their company will take careful research, good negotiating skills, and, the most important thing a commitment towards launching new business.

To start a capital search you should have a good business plan first which may attract the investor which is going to invest for your business plan. A business plan that may show investors and lenders the potential growth of your company. You should follow that up with whole heartedly with a thorough knowledge of the resources available on internet and through other medium and a determination which may make your business reality.

Further it may be said that raising capital or funding your business might not be that much difficult, what is most important is you get your funding money or capital in right time and on right terms. You should take care of few facts while trying to raise money for your business i.e. how much you need?, When you need and from whom you want to get it?

Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Punggol Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.

Sengkang Basic Training Allowance

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Sengkang Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Sengkang is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Public Funding Assistance for Quality Management Systems Consulting and Training

After completing your guide, you need to get that reviewed by someone. There are three types of reviews. First one is Peer Review, second is Subject Matter Expert (SME) review and the third one is Grammar Review. The first review, which is Peer Review, has to be done by your fellow technical writers. During this review, the reviewer goes through the stuff for clarity of instructions, verify and validate written functionality, and check for grammatical errors. Eighty percent of the guide review will be completed during the peer review stage. Unfortunately, most of the times, people do not find time to do a satisfactory peer review. And in some cases, employees' tries to settle personal scores using this as a tool. However, peer review if done properly, then the chances of finding errors in later stages of reviews will deliberately go down.

Technical writing demands a precise, concise, and surgical way of presenting the content to the end user. The writer is supposed to follow the task, understand it, and need to convey the same to the end user in a lucid way. Understanding complex functionalities and presenting them in a lucid manner so that a layman can understand the stuff is not so easy. The writer need to know where s/he has to chunk the stuff so that it is properly convey the underlying idea without wasting the precious time of the reader. However, most of the times, it is easier said than done.

After completion of the task or guide, as per Document Development Life Cycle (DDLC), the said document has to undergo different kinds of reviews. The idea is that by the time the document completes its final review stage, the matter in the document represents exactly the original functionality of the product without any errors or deviations. Most of the companies follow a process where the written document will get reviewed at least once or twice for both the functionality and grammar check.

Peer review is the first stage review. In this review, the document is expected to be cleaned from different errors by at least 80%. The colleague technical writers will do this review. Concentration will be on the functionality and grammar part during this review.

Peer review is heavily dependent on good relations and understanding between the colleagues. One can mar the advantages by playing office politics and cornering the writer in question. These kinds of problems are so common in organizations. The only remedy for these kinds of problems is to conduct the peer review under the supervision of a Project Manager, who has good experience in managing personnel.

In summary, peer review has many advantages. It has the capacity to filter 80% of the errors in the first stage itself. Peer review, when conducted under the supervision of a good personnel manager, will definitely give best results.

To support Singaporeans based in Sengkang in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

Government Grants And Training Staff

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

New Generation Skills Training

Raising Money - Venture Capital Vs Angels Investment

Sources of business finance can be studied under the following heads:

(1) Short Term Finance:

Short-term finance is needed to fulfill the current needs of business. The current needs may include payment of taxes, salaries or wages, repair expenses, payment to creditor etc. The need for short term finance arises because sales revenues and purchase payments are not perfectly same at all the time. Sometimes sales can be low as compared to purchases. Further sales may be on credit while purchases are on cash. So short term finance is needed to match these disequilibrium.

Sources of short term finance are as follows:

(i) Bank Overdraft: Bank overdraft is very widely used source of business finance. Under this client can draw certain sum of money over and above his original account balance. Thus it is easier for the businessman to meet short term unexpected expenses.

(ii) Bill Discounting: Bills of exchange can be discounted at the banks. This provides cash to the holder of the bill which can be used to finance immediate needs.

(iii) Advances from Customers: Advances are primarily demanded and received for the confirmation of orders However, these are also used as source of financing the operations necessary to execute the job order.

(iv) Installment Purchases: Purchasing on installment gives more time to make payments. The deferred payments are used as a source of financing small expenses which are to be paid immediately.

(v) Bill of Lading: Bill of lading and other export and import documents are used as a guarantee to take loan from banks and that loan amount can be used as finance for a short time period.

(vi) Financial Institutions: Different financial institutions also help businessmen to get out of financial difficulties by providing short-term loans. Certain co-operative societies can arrange short term financial assistance for businessmen.

(vii) Trade Credit: It is the usual practice of the businessmen to buy raw material, store and spares on credit. Such transactions result in increasing accounts payable of the business which are to be paid after a certain time period. Goods are sold on cash and payment is made after 30, 60, or 90 days. This allows some freedom to businessmen in meeting financial difficulties.

(2) Medium Term Finance:

This finance is required to meet the medium term (1-5 years) requirements of the business. Such finances are basically required for the balancing, modernization and replacement of machinery and plant. These are also needed for re-engineering of the organization. They aid the management in completing medium term capital projects within planned time. Following are the sources of medium term finance:

(i) Commercial Banks: Commercial banks are the major source of medium term finance. They provide loans for different time-period against appropriate securities. At the termination of terms the loan can be re-negotiated, if required.

(ii) Hire Purchase: Hire purchase means buying on installments. It allows the business house to have the required goods with payments to be made in future in agreed installment. Needless to say that some interest is always charged on outstanding amount.

(iii) Financial Institutions: Several financial institutions such as SME Bank, Industrial Development Bank, etc., also provide medium and long-term finances. Besides providing finance they also provide technical and managerial assistance on different matters.

(iv) Debentures and TFCs: Debentures and TFCs (Terms Finance Certificates) are also used as a source of medium term finances. Debentures is an acknowledgement of loan from the company. It can be of any duration as agreed among the parties. The debenture holder enjoys return at a fixed rate of interest. Under Islamic mode of financing debentures has been replaced by TFCs.

(v) Insurance Companies: Insurance companies have a large pool of funds contributed by their policy holders. Insurance companies grant loans and make investments out of this pool. Such loans are the source of medium term financing for various businesses.

(3) Long Term Finance:

Long term finances are those that are required on permanent basis or for more than five years tenure. They are basically desired to meet structural changes in business or for heavy modernization expenses. These are also needed to initiate a new business plan or for a long term developmental projects. Following are its sources:

(i) Equity Shares: This method is most widely used all over the world to raise long term finance. Equity shares are subscribed by public to generate the capital base of a large scale business. The equity share holders shares the profit and loss of the business. This method is safe and secured, in a sense that amount once received is only paid back at the time of wounding up of the company.

(ii) Retained Earnings: Retained earnings are the reserves which are generated from the excess profits. In times of need they can be used to finance the business project. This is also called ploughing back of profits.

(iii) Leasing: Leasing is also a source of long term finance. With the help of leasing, new equipment can be acquired without any heavy outflow of cash.

(iv) Financial Institutions: Different financial institutions such as former PICIC also provide long term loans to business houses.

(v) Debentures: Debentures and Participation Term Certificates are also used as a source of long term financing.

Conclusion:

These are various sources of finance. In fact there is no hard and fast rule to differentiate among short and medium term sources or medium and long term sources. A source for example commercial bank can provide both a short term or a long term loan according to the needs of client. However, all these sources are frequently used in the modern business world for raising finances.

Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Sengkang Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.

Serangoon Basic Training Allowance

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Serangoon Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Serangoon is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Importance of Employee Training and Development Programs

Introduction -

The lack of a healthcare specific, compliant, cost-effective approach to Enterprise Information Management (aka EIM) is the #1 reason integration, data quality, reporting and performance management initiatives fail in healthcare organizations. How can you build a house without plumbing? Conversely, the organizations that successfully deploy the same initiatives point to full Healthcare centric EIM as the Top reason they were successful (February, 2009 - AHA). The cost of EIM can be staggering - preventing many healthcare organizations from leveraging enterprise information when strategically planning for the entire system. If this is prohibitive for large and medium organizations, how are smaller organizations going to be able to leverage technology that can access vital information inside of their own company if cost prevents consideration?

The Basics -

What is Enterprise Information Management?

Enterprise Information Management means the organization has access to 100% of its data, the data can be exchanged between groups/applications/databases, information is verified and cleansed, and a master data management method is applied. Outliers to EIM are data warehouses, such as an EHR data warehouse, Business Intelligence and Performance Management. Here is a roadmap, in layman terminology, that healthcare organizations follow to determine their EIM requirements.

Fact #1: Every healthcare entity, agency, campus or non-profit knows what software it utilizes for its business operations. The applications may be in silos, not accessible by other groups or departments, sometimes within the team that is responsible for it. If information were needed from groups across the enterprise, it has to be requested, in business terminology, of the host group, who would then go to the source of information (the aforementioned software and/or database), retrieve what is needed and submit it to the requestor - hopefully, in a format the requestor can work with (i.e., excel for further analysis as opposed to a document or PDF).

Fact #2: Because business terminology can be different WITHIN an organization, there will be further "translating" required when incorporating information that is gathered from the different software packages. This can be a nightmare. The gathering of information, converting it into a different format, translating it into common business terminology and then preparing it for consumption is a lengthy, expensive process - which takes us to Fact #3.

Fact #3: Consumers of the gathered information (management, analysts, etc) have to change the type of information required - one-off report requests that are continuously revised so they can change their dimensional view (like rotating the rows of a Rubik's cube to only get one color grouped, then deciding instead of lining up red, they would really like green to be grouped first). In many cases, this will start the gathering process all over again because the original set of information is missing needed data. It also requires the attention of those that understand this information - typically a highly valued Subject Matter Expert from each silo - time-consuming and costly distractions that impact the requestor as well as the information owner's group.

Fact#4: While large organizations can cope with this costly method in order to gather enough information to make effective and strategic business decisions, the amount of time and money is a barrier for smaller or cash strapped institutions, freezing needed data in its silo.

Fact #5: If information were accessible (with security and access controls, preventing unauthorized and inappropriate access), time frames for analysis improve, results are timely, strategic planning is effective and costs in time and money are significantly reduced.

Integration (with cleansing the data, aka Data Quality) should not be a foreign concept to the mid and smaller organizations. Price has been the overriding factor that prevents these tiers from leveraging enterprise information. A "glass ceiling", solely based on being limited from technology because of price tag, bars the consideration of EIM. This is the fault of technology vendors. Business Intelligence, Performance Management and Data Integration providers have unknowingly created class warfare between the Large and SMB healthcare organizations. Data Integration is the biggest culprit in this situation. The cost of integration in the typical BI deployment is usually four times the cost of the BI portion. It is easy for the BI providers to tantalize their prospects with functionality and reasonable cost. But, when integration comes into play, reluctance on price introduces itself into the scenario. No action has become the norm at this point.

What are the Financial Implications for a Healthcare Organization by maintaining the status quo?

Fraud detection is the focal point for CMS in their EHR requirements of healthcare organizations, Let's take a deeper, more meaningful look at the impact of EHR. Integration, a prominent component of Enterprise Information Management in the New Approach, brings data from all silos of the organization, allowing a Data Quality component to verify and cleanse it. The next step would be to either send it back to its originating source in an accurate state and/or put it into a repository where it will be accessible to auditing (think CMS Sanctions Auditors), Business Intelligence solutions, and Electronic Health Records applications. With instantly accessible EHRs, hospitals and their outlying practices can verify patients with payors, retrieve medical histories for diagnosis and treatment decisions, and update/add patient related information. What impact to treatment does a review of a new patient's history have for both patient and practice? Here are some elements to consider:

1. Diagnosis and treatments that are based on previous patient dispositions - reducing recovery time, eliminating Medicare/Medicaid/Payor denials (based on their interpretation as to fault of the practitioner in original treatment or error incurring additional treatment).

2. Instant fraud detection of patients seeking treatment for the same malady across the practices within the organization. Prescription abuse and Medicare fraud saves money not only for the payors, but the healthcare organization as well.

3. The Association of Fraud Examiners states that 9% of a Hospital's revenue each year is actually lost to fraud.

One overlooked but common impact is in the cost of managing patient records. Thousands of file folders in storage with new instances being added each time a new patient enters into the system. Millions of pieces of paper capturing patient information, payer data, charts, billing statements, and various items such as photo copies of patient IDs, are all stored in those folders. The folders are then stored in vast filing cabinets - constantly being accessed by filing clerks, nurses, practitioners and assorted staff. Contents of the files being misplaced or filed incorrectly. Hundreds, if not thousands, of square feet being consumed for storage. The AHA projects that an enterprise leveraging Electronic Health Records will recover no less than 15,000 square feet of usable space. That space can be used for additional services, opening up new channels of revenue. The justification is easy: how much would it cost the hospital to build out 15,000 square feet for a new service? The average cost to build space utilized for Health Services is $65 per square foot, or $975,000 total. An EIM solution through the New Approach would be less than 20% of that. Not only has the EIM solution reduced dollars lost to fraud, lowered the days for payor encounters to be paid, increased cash on hand, but it will also open up new services for the patient community and revenue back to the healthcare organization.

Electronic data is costly in its own way. Bad aka "Dirty" data has enormous impact. Data can be corrupted by error in data entry, systems maintenance, database platform changes or upgrades, feeds or exchanges of data in an incompatible format, changes in front end applications and fraud, such as identity theft. The impact of bad data has a cause and effect relationship that is pervasive in the financial landscape:

1. Bad data can result in payor denials. Mismatched member identification, missing DRG codes, empty fields where data is expected are examples of immediate denials of claims. The delay lowers the amount of Cash on Hand as well as extends the cycle of submitted claim to remittance by at least 30 days.

2. Bad data masks fraud. A reversal of digits in a social security number, a claim filed as one person for the treatment of another family member, medical histories that do not reflect all diagnosis and treatments because the patient could not be identified. Fraud has the greatest impact on cost of delivering healthcare in the United States. Ultimately, the health system has to absorb this cost - reducing profitability and limiting growth.

3. Bad data results in non-compliance. CMS has already begun the architecture and deployment of Sanctions Data Exchanges. These exchanges are a network of data repositories that are used to connect to health healthcare system, retrieve CMS related data, and store it for auditing. The retrieval will only be limited to the patient encounters that show a potential for denial or fraud, so the repository will not be a store of all Medicare and Medicaid patient encounters. But, the exchange has to be able to read the data in its provider data source in order for CMS to apply certain conditions against the information it is reading. What happens when the information is incomplete or wrong? The healthcare system is held accountable for the encounters it cannot read. That means automatic and unrecoverable denials of claims PRIOR to an audit, regardless of claim legitimacy.

The Price Fix by Big Box Healthcare Technology Firms

Are the major healthcare software and technology vendors (Big Box) price gouging? Probably not. They are a victim of their own solution strategies. Through acquired and some organic growth (McKesson, Eclipsys, Cerner, etc), they find their EIM solutions lose their agnostic approach. This is bad...very bad for health systems of all sizes. With very few exceptions, the vast majority of healthcare organizations DO NOT BUY all applications and modules from a single stack player. How could they? Healthcare systems grow similarly - some organic, some through acquisition. When a hospital organization finds over the course of time, an application that is reliable, such as a billing system, there is tremendous reluctance to remove a proven solution that everyone knows how to use. Because the major technology providers in the healthcare space act as a "One Stop Shop", they spend most of their time working on integrating in their own product suite with little to no regard to other applications. Subsequently, they find themselves trapped: they have to position all products/modules to maintain the accessibility and integrity of their data. This is problematic for the hospital that is trying to solve one problem but then must purchase additional solutions to apply to areas that are not broken, just to be able to integrate information. That is like going to the hardware store for a screwdriver and coming back with a 112 piece tool set with a rolling, 4 foot cart built for NASCAR. You will probably never use 90+% of those tools and will no longer be able to park in your own garage because the new tool box takes up too much space!

IT resources - including people - must be utilized. In today's economy, leveraging internal IT staff to administer a solution post-deployment is a given. If those IT resources do not feel comfortable in supporting the integration plan, then status quo will be justified. This is the "anti" approach to providing solutions in the healthcare industry: the sales leaders from Big Box technology firms want their sales people in front of the business side of the organization and to stop selling to IT. While this is a common sense approach, the economy in 2010 mandates that IT has to at least validate their ability to administer new technology solutions. The prospect of long-term professional consulting engagements to follow post installation has been shrinking at the same rate as healthcare organizations profit margins.

Empowering the healthcare organization to utilize its existing IT staff to administer and develop with the new products is not part of the business plan when Big Box players market to the industry. It is the exact opposite - recurring revenue from lengthy, and sometimes permanent, professional services consulting engagements is part of the overall target. The initial price quote for a Big Box solution is scary enough, but the fact remains that it is still not representative of what the ongoing cost to maintain through consulting arrangements. This is a variable cost, which is difficult to predict, and drives finance managers and executives crazy.

Solving the Dilemma - A Better Solution through a New Approach at a Fraction of the Cost

When Healthcare Business Experts combine talents with Technology Architects, EIM Solutions cost drop dramatically. This is the New Approach to Healthcare EIM, providing the way health organizations will be able to provide successful solutions at significantly reduced costs - opening the door for health systems of all sizes.

The EIM Firm (using the New Approach) versus Big Box Healthcare Technology Providers:

Smaller, more agile firms bring many benefits to Healthcare Organizations of any size. The benefits:

1. They are focused on specific verticals - just like the Big Box Health Technology providers. Subject Matter Experts (SME) in the smaller firms typically are industry veterans with years of experience and success in their approach who see their resume as a service offering better utilized when they are able to apply their methods for successful strategy planning as opposed to learning the methods of a Big Box player. Their income is better since their revenue is applied into a smaller operating cost, extending lower pricing for solutions that are MORE EFFECTIVE and offering stronger client/vendor relationships as the SME limits themselves to a certain number of clients.

2. Solutions built on proven approaches and strategies. Again, the firm's SMEs are able to define a methodology that can be re-used or re-configured in each client instance. This saves time and money for the client as delivery is accelerated and the cost of architecting is eliminated.

3. The firms themselves develop solutions and methodologies agnostically. Their understanding of the diversity of systems that exist in the technology of a healthcare organization allows them to not only develop adaptable solutions but also add a Business Process Management Plan (BPM). The BPM will define for the organization EXACTLY how information is received, processed, cleansed, stored, shared and accessed. It also will define an action plan for training IT for administration and support as well as end users at all levels on how they will leverage it going forward. BPM planning in a healthcare organization is a low six figure investment with an outside consulting group. The EIM firms will include it in the cost of the solution. Basically, it is the difference in being told what is wrong and here are the recommendations to fix it versus here is what is wrong and this is how it will be fixed with the new solution.

What is a typical EIM Firm solution?

1. Solution Assessment, noting the current systems, data sources and methods of sharing information as well as business processes, key personnel identification that are gate keepers if information, timeliness of providing information and overall effectiveness in leveraging enterprise information for strategic business planning. See figures 1 for an example of the information process flow visual component of an actual assessment.

2. EIM solution that contains an integration engine that accesses all data sources - reading and writing back to the database or application, providing data quality services and maintaining HIPAA as well as HL7 requirements. See Figure 2 for a diagram.

3. EHR Data Warehouse. A repository to build Electronic Health Records through the integrated data flow.

4. EHR Portal for patient entry (when additional information needs to be added) via a browser.

5. Business Intelligence Dashboards for metrics, AD Hoc analysis and Performance Management Scorecards on organizational goals and objectives.

6. Onsite implementation and integration of the EIM solution.

7. Onsite training during installation for IT and end users. Ongoing training provided via webinars, documentation and technical support staff.

8. Relationships maintained by the Subject Matter Experts for the life of the solution.

9. Stimulus "HITECH" Act pays $44,000 per physician for an EHR solution implemented. The SME creates the grant request to be submitted so the healthcare organization receives Stimulus funds to pay for the total EIM solution

Key Element of the Solution

Onsite Delivery and full time support are key. But, the most important element is training. Why? As noted earlier, it is paramount that existing IT investments, namely personnel, be able to not only administer but also conduct development as the need arises. In Healthcare, CMS managed Medicare/Medicaid is already margins that are in the negative. As private payers follow suit, the number of uncollectable encounters will increase, impacting current profitability models and increasing future cost for treatment. By mitigating IT costs, the Total Cost of Ownership (TCO) qualifier should actually evolve to a Return on Investment (ROI). ROI is immediate for this solution approach, but it is sustained year over year by leveraging internal IT to support and develop. Now, the Healthcare Organization has eliminated costly professional service consulting engagements and re-investments into new feature licensing. This takes a variable cost every year and makes it a fixed, yet smaller amount - a sensible financial approach to accomplish a proven strategy.

Summary -

Why EIM? Whether it is Omnibus, "Obama"-care or an edit (not overhaul) of the Healthcare industry, Healthcare Organizations know these truths:

1. Electronic Health Records are necessary for the Fraud detection unit of CMS. Each organization must comply with accessibility, HIPAA and format. Fraud reduces overall revenues for a hospital by 9% (ACFE)

2. EHR/EHR have proven to be highly effective in eliminating internal waste, patient fraud, practice fraud and paper overhead. Vast amount of space within the facilities that had been used to store patient records in hard copy can now be utilized to provide additional services and open new revenue streams.

3. Bad or "dirty" data in electronic or hard copy format is costly. According to the AHA (September, 2008), the average cost of a patient record with good or accurate information is $343 annually. The annual cost of a patient record with bad information is $2,054 annually. On average, 18% of patient information within a healthcare organization is bad.

4. Strategies developed by healthcare organizations without 100% of the information they own that is also timely and relevant are ineffective. Objectives cannot be defined, successful processes cannot be identified and improvement plans have little to no metrics in which to determine success.

5. Stimulus/HITECH Act pays $44,000 per physician when EHR is part of the EIM solution. With the smaller EIM firms, Stimulus pays for the entire solution.

Why a New Approach EIM Firm?

1. Subject Matter Expertise from consultants that have proven methodologies.

2. Agility to adapt to the client need instead of the Big Box approach of the client adapting to their product limitations.

3. A Better Solution at a Fraction of the Cost. Their solutions are based on needs and not features.

4. Relationships with the vendor, resulting in improved services, maximum values from vendor solutions and a focused approach to the client needs and goals.

5. A Return on Investment as opposed to a Total Cost of Ownership. Clients need to see solutions that immediately pay for itself and then recover lost revenue while offering channels to new profit centers.

To support Singaporeans based in Serangoon in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

Teacher Training Allowance Latest News

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

SelfSponsored Training  For Individuals

Public Funding Assistance for Quality Management Systems Consulting and Training

Introduction -

The lack of a healthcare specific, compliant, cost-effective approach to Enterprise Information Management (aka EIM) is the #1 reason integration, data quality, reporting and performance management initiatives fail in healthcare organizations. How can you build a house without plumbing? Conversely, the organizations that successfully deploy the same initiatives point to full Healthcare centric EIM as the Top reason they were successful (February, 2009 - AHA). The cost of EIM can be staggering - preventing many healthcare organizations from leveraging enterprise information when strategically planning for the entire system. If this is prohibitive for large and medium organizations, how are smaller organizations going to be able to leverage technology that can access vital information inside of their own company if cost prevents consideration?

The Basics -

What is Enterprise Information Management?

Enterprise Information Management means the organization has access to 100% of its data, the data can be exchanged between groups/applications/databases, information is verified and cleansed, and a master data management method is applied. Outliers to EIM are data warehouses, such as an EHR data warehouse, Business Intelligence and Performance Management. Here is a roadmap, in layman terminology, that healthcare organizations follow to determine their EIM requirements.

Fact #1: Every healthcare entity, agency, campus or non-profit knows what software it utilizes for its business operations. The applications may be in silos, not accessible by other groups or departments, sometimes within the team that is responsible for it. If information were needed from groups across the enterprise, it has to be requested, in business terminology, of the host group, who would then go to the source of information (the aforementioned software and/or database), retrieve what is needed and submit it to the requestor - hopefully, in a format the requestor can work with (i.e., excel for further analysis as opposed to a document or PDF).

Fact #2: Because business terminology can be different WITHIN an organization, there will be further "translating" required when incorporating information that is gathered from the different software packages. This can be a nightmare. The gathering of information, converting it into a different format, translating it into common business terminology and then preparing it for consumption is a lengthy, expensive process - which takes us to Fact #3.

Fact #3: Consumers of the gathered information (management, analysts, etc) have to change the type of information required - one-off report requests that are continuously revised so they can change their dimensional view (like rotating the rows of a Rubik's cube to only get one color grouped, then deciding instead of lining up red, they would really like green to be grouped first). In many cases, this will start the gathering process all over again because the original set of information is missing needed data. It also requires the attention of those that understand this information - typically a highly valued Subject Matter Expert from each silo - time-consuming and costly distractions that impact the requestor as well as the information owner's group.

Fact#4: While large organizations can cope with this costly method in order to gather enough information to make effective and strategic business decisions, the amount of time and money is a barrier for smaller or cash strapped institutions, freezing needed data in its silo.

Fact #5: If information were accessible (with security and access controls, preventing unauthorized and inappropriate access), time frames for analysis improve, results are timely, strategic planning is effective and costs in time and money are significantly reduced.

Integration (with cleansing the data, aka Data Quality) should not be a foreign concept to the mid and smaller organizations. Price has been the overriding factor that prevents these tiers from leveraging enterprise information. A "glass ceiling", solely based on being limited from technology because of price tag, bars the consideration of EIM. This is the fault of technology vendors. Business Intelligence, Performance Management and Data Integration providers have unknowingly created class warfare between the Large and SMB healthcare organizations. Data Integration is the biggest culprit in this situation. The cost of integration in the typical BI deployment is usually four times the cost of the BI portion. It is easy for the BI providers to tantalize their prospects with functionality and reasonable cost. But, when integration comes into play, reluctance on price introduces itself into the scenario. No action has become the norm at this point.

What are the Financial Implications for a Healthcare Organization by maintaining the status quo?

Fraud detection is the focal point for CMS in their EHR requirements of healthcare organizations, Let's take a deeper, more meaningful look at the impact of EHR. Integration, a prominent component of Enterprise Information Management in the New Approach, brings data from all silos of the organization, allowing a Data Quality component to verify and cleanse it. The next step would be to either send it back to its originating source in an accurate state and/or put it into a repository where it will be accessible to auditing (think CMS Sanctions Auditors), Business Intelligence solutions, and Electronic Health Records applications. With instantly accessible EHRs, hospitals and their outlying practices can verify patients with payors, retrieve medical histories for diagnosis and treatment decisions, and update/add patient related information. What impact to treatment does a review of a new patient's history have for both patient and practice? Here are some elements to consider:

1. Diagnosis and treatments that are based on previous patient dispositions - reducing recovery time, eliminating Medicare/Medicaid/Payor denials (based on their interpretation as to fault of the practitioner in original treatment or error incurring additional treatment).

2. Instant fraud detection of patients seeking treatment for the same malady across the practices within the organization. Prescription abuse and Medicare fraud saves money not only for the payors, but the healthcare organization as well.

3. The Association of Fraud Examiners states that 9% of a Hospital's revenue each year is actually lost to fraud.

One overlooked but common impact is in the cost of managing patient records. Thousands of file folders in storage with new instances being added each time a new patient enters into the system. Millions of pieces of paper capturing patient information, payer data, charts, billing statements, and various items such as photo copies of patient IDs, are all stored in those folders. The folders are then stored in vast filing cabinets - constantly being accessed by filing clerks, nurses, practitioners and assorted staff. Contents of the files being misplaced or filed incorrectly. Hundreds, if not thousands, of square feet being consumed for storage. The AHA projects that an enterprise leveraging Electronic Health Records will recover no less than 15,000 square feet of usable space. That space can be used for additional services, opening up new channels of revenue. The justification is easy: how much would it cost the hospital to build out 15,000 square feet for a new service? The average cost to build space utilized for Health Services is $65 per square foot, or $975,000 total. An EIM solution through the New Approach would be less than 20% of that. Not only has the EIM solution reduced dollars lost to fraud, lowered the days for payor encounters to be paid, increased cash on hand, but it will also open up new services for the patient community and revenue back to the healthcare organization.

Electronic data is costly in its own way. Bad aka "Dirty" data has enormous impact. Data can be corrupted by error in data entry, systems maintenance, database platform changes or upgrades, feeds or exchanges of data in an incompatible format, changes in front end applications and fraud, such as identity theft. The impact of bad data has a cause and effect relationship that is pervasive in the financial landscape:

1. Bad data can result in payor denials. Mismatched member identification, missing DRG codes, empty fields where data is expected are examples of immediate denials of claims. The delay lowers the amount of Cash on Hand as well as extends the cycle of submitted claim to remittance by at least 30 days.

2. Bad data masks fraud. A reversal of digits in a social security number, a claim filed as one person for the treatment of another family member, medical histories that do not reflect all diagnosis and treatments because the patient could not be identified. Fraud has the greatest impact on cost of delivering healthcare in the United States. Ultimately, the health system has to absorb this cost - reducing profitability and limiting growth.

3. Bad data results in non-compliance. CMS has already begun the architecture and deployment of Sanctions Data Exchanges. These exchanges are a network of data repositories that are used to connect to health healthcare system, retrieve CMS related data, and store it for auditing. The retrieval will only be limited to the patient encounters that show a potential for denial or fraud, so the repository will not be a store of all Medicare and Medicaid patient encounters. But, the exchange has to be able to read the data in its provider data source in order for CMS to apply certain conditions against the information it is reading. What happens when the information is incomplete or wrong? The healthcare system is held accountable for the encounters it cannot read. That means automatic and unrecoverable denials of claims PRIOR to an audit, regardless of claim legitimacy.

The Price Fix by Big Box Healthcare Technology Firms

Are the major healthcare software and technology vendors (Big Box) price gouging? Probably not. They are a victim of their own solution strategies. Through acquired and some organic growth (McKesson, Eclipsys, Cerner, etc), they find their EIM solutions lose their agnostic approach. This is bad...very bad for health systems of all sizes. With very few exceptions, the vast majority of healthcare organizations DO NOT BUY all applications and modules from a single stack player. How could they? Healthcare systems grow similarly - some organic, some through acquisition. When a hospital organization finds over the course of time, an application that is reliable, such as a billing system, there is tremendous reluctance to remove a proven solution that everyone knows how to use. Because the major technology providers in the healthcare space act as a "One Stop Shop", they spend most of their time working on integrating in their own product suite with little to no regard to other applications. Subsequently, they find themselves trapped: they have to position all products/modules to maintain the accessibility and integrity of their data. This is problematic for the hospital that is trying to solve one problem but then must purchase additional solutions to apply to areas that are not broken, just to be able to integrate information. That is like going to the hardware store for a screwdriver and coming back with a 112 piece tool set with a rolling, 4 foot cart built for NASCAR. You will probably never use 90+% of those tools and will no longer be able to park in your own garage because the new tool box takes up too much space!

IT resources - including people - must be utilized. In today's economy, leveraging internal IT staff to administer a solution post-deployment is a given. If those IT resources do not feel comfortable in supporting the integration plan, then status quo will be justified. This is the "anti" approach to providing solutions in the healthcare industry: the sales leaders from Big Box technology firms want their sales people in front of the business side of the organization and to stop selling to IT. While this is a common sense approach, the economy in 2010 mandates that IT has to at least validate their ability to administer new technology solutions. The prospect of long-term professional consulting engagements to follow post installation has been shrinking at the same rate as healthcare organizations profit margins.

Empowering the healthcare organization to utilize its existing IT staff to administer and develop with the new products is not part of the business plan when Big Box players market to the industry. It is the exact opposite - recurring revenue from lengthy, and sometimes permanent, professional services consulting engagements is part of the overall target. The initial price quote for a Big Box solution is scary enough, but the fact remains that it is still not representative of what the ongoing cost to maintain through consulting arrangements. This is a variable cost, which is difficult to predict, and drives finance managers and executives crazy.

Solving the Dilemma - A Better Solution through a New Approach at a Fraction of the Cost

When Healthcare Business Experts combine talents with Technology Architects, EIM Solutions cost drop dramatically. This is the New Approach to Healthcare EIM, providing the way health organizations will be able to provide successful solutions at significantly reduced costs - opening the door for health systems of all sizes.

The EIM Firm (using the New Approach) versus Big Box Healthcare Technology Providers:

Smaller, more agile firms bring many benefits to Healthcare Organizations of any size. The benefits:

1. They are focused on specific verticals - just like the Big Box Health Technology providers. Subject Matter Experts (SME) in the smaller firms typically are industry veterans with years of experience and success in their approach who see their resume as a service offering better utilized when they are able to apply their methods for successful strategy planning as opposed to learning the methods of a Big Box player. Their income is better since their revenue is applied into a smaller operating cost, extending lower pricing for solutions that are MORE EFFECTIVE and offering stronger client/vendor relationships as the SME limits themselves to a certain number of clients.

2. Solutions built on proven approaches and strategies. Again, the firm's SMEs are able to define a methodology that can be re-used or re-configured in each client instance. This saves time and money for the client as delivery is accelerated and the cost of architecting is eliminated.

3. The firms themselves develop solutions and methodologies agnostically. Their understanding of the diversity of systems that exist in the technology of a healthcare organization allows them to not only develop adaptable solutions but also add a Business Process Management Plan (BPM). The BPM will define for the organization EXACTLY how information is received, processed, cleansed, stored, shared and accessed. It also will define an action plan for training IT for administration and support as well as end users at all levels on how they will leverage it going forward. BPM planning in a healthcare organization is a low six figure investment with an outside consulting group. The EIM firms will include it in the cost of the solution. Basically, it is the difference in being told what is wrong and here are the recommendations to fix it versus here is what is wrong and this is how it will be fixed with the new solution.

What is a typical EIM Firm solution?

1. Solution Assessment, noting the current systems, data sources and methods of sharing information as well as business processes, key personnel identification that are gate keepers if information, timeliness of providing information and overall effectiveness in leveraging enterprise information for strategic business planning. See figures 1 for an example of the information process flow visual component of an actual assessment.

2. EIM solution that contains an integration engine that accesses all data sources - reading and writing back to the database or application, providing data quality services and maintaining HIPAA as well as HL7 requirements. See Figure 2 for a diagram.

3. EHR Data Warehouse. A repository to build Electronic Health Records through the integrated data flow.

4. EHR Portal for patient entry (when additional information needs to be added) via a browser.

5. Business Intelligence Dashboards for metrics, AD Hoc analysis and Performance Management Scorecards on organizational goals and objectives.

6. Onsite implementation and integration of the EIM solution.

7. Onsite training during installation for IT and end users. Ongoing training provided via webinars, documentation and technical support staff.

8. Relationships maintained by the Subject Matter Experts for the life of the solution.

9. Stimulus "HITECH" Act pays $44,000 per physician for an EHR solution implemented. The SME creates the grant request to be submitted so the healthcare organization receives Stimulus funds to pay for the total EIM solution

Key Element of the Solution

Onsite Delivery and full time support are key. But, the most important element is training. Why? As noted earlier, it is paramount that existing IT investments, namely personnel, be able to not only administer but also conduct development as the need arises. In Healthcare, CMS managed Medicare/Medicaid is already margins that are in the negative. As private payers follow suit, the number of uncollectable encounters will increase, impacting current profitability models and increasing future cost for treatment. By mitigating IT costs, the Total Cost of Ownership (TCO) qualifier should actually evolve to a Return on Investment (ROI). ROI is immediate for this solution approach, but it is sustained year over year by leveraging internal IT to support and develop. Now, the Healthcare Organization has eliminated costly professional service consulting engagements and re-investments into new feature licensing. This takes a variable cost every year and makes it a fixed, yet smaller amount - a sensible financial approach to accomplish a proven strategy.

Summary -

Why EIM? Whether it is Omnibus, "Obama"-care or an edit (not overhaul) of the Healthcare industry, Healthcare Organizations know these truths:

1. Electronic Health Records are necessary for the Fraud detection unit of CMS. Each organization must comply with accessibility, HIPAA and format. Fraud reduces overall revenues for a hospital by 9% (ACFE)

2. EHR/EHR have proven to be highly effective in eliminating internal waste, patient fraud, practice fraud and paper overhead. Vast amount of space within the facilities that had been used to store patient records in hard copy can now be utilized to provide additional services and open new revenue streams.

3. Bad or "dirty" data in electronic or hard copy format is costly. According to the AHA (September, 2008), the average cost of a patient record with good or accurate information is $343 annually. The annual cost of a patient record with bad information is $2,054 annually. On average, 18% of patient information within a healthcare organization is bad.

4. Strategies developed by healthcare organizations without 100% of the information they own that is also timely and relevant are ineffective. Objectives cannot be defined, successful processes cannot be identified and improvement plans have little to no metrics in which to determine success.

5. Stimulus/HITECH Act pays $44,000 per physician when EHR is part of the EIM solution. With the smaller EIM firms, Stimulus pays for the entire solution.

Why a New Approach EIM Firm?

1. Subject Matter Expertise from consultants that have proven methodologies.

2. Agility to adapt to the client need instead of the Big Box approach of the client adapting to their product limitations.

3. A Better Solution at a Fraction of the Cost. Their solutions are based on needs and not features.

4. Relationships with the vendor, resulting in improved services, maximum values from vendor solutions and a focused approach to the client needs and goals.

5. A Return on Investment as opposed to a Total Cost of Ownership. Clients need to see solutions that immediately pay for itself and then recover lost revenue while offering channels to new profit centers.

Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Serangoon Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.

Teck Ghee Training Grant For Company

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Teck Ghee Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Teck Ghee is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Effective Seed Capital Funding Strategies

Putting together a procedures manual seems like it should be fairly straightforward, doesn't it? Frequently, however, procedures documentation projects stall or fail. In very simple situations, developing a procedures manual can be fairly straightforward, but many situations are not very simple.

Drawing upon our experiences as consultants specializing in the development of procedures manuals, this article outlines key strategies critical to the success of any procedures documentation project. How do we define success? A successful project is conducted efficiently and produces a valuable resource for the organization.

Understanding these key considerations will go a long way to ensuring that your procedures manual project is successful!

Strategy #1: Ensure Your Project Has an Owner (Excluding Yourself!)

Projects which lack an enthusiastic management sponsor or owner will not be successful. A procedures manual project needs a champion who can ensure that the project has the resources and commitment it needs. Discovering that support is inadequate midway through the project should be avoided. The project sponsor is also involved in signing off on key aspects of the project - so there should not be any surprises at the end of the project.

Strategy #2: Select a Methodology Before Project Kick-Off

Anyone who has not developed a procedures manual previously needs a methodology. The methodology governs the approach - what needs to be done, how, and the order in which stages are completed. Most of the data for the procedures will probably be collected either via research and/or directly from subject matter experts (SMEs). Unless the manual is being written by the SME, you'll need a robust data collection process.

What are the best ways to acquire a methodology and data collection process? Depending on your capabilities and experience, developing your own methodology and process may be an option. If not:

  • Check with people in your organization who have successfully developed procedures documentation previously.

  • Research books and/or courses on the subject.

  • Engage a consultant as a guide. Consultants with demonstrated subject matter expertise and experience can provide guidance and project management resources, or deliver the entire procedures manual project.

Strategy #3: Clearly Define the Scope of the Project

Before you start a procedures manual project, you need to define the scope of the project - that is, what will be documented. The scope includes not only the process(es) and department(s) which will be covered, but also the level of detail required and whether policies, exhibits and related references will be incorporated.

What are the best ways to ensure the scope is defined at the beginning of the project?

  • Understand and document the purpose and audience for the procedures documentation, and get sign-off by the project sponsor.

  • Upon sign-off, mock up what the final procedures manual will look like, including sample procedures, and decide how exhibits and related policies, processes and information will be referenced.

  • Review the mock-up with the project sponsor and key impacted stakeholders, and obtain their sign-offs.

Involving the project sponsor and key stakeholders in defining the approach at the start of the project helps to avoid problems later on - ensuring your project is efficient!

Strategy #4: Develop an Organizer and Template Prior to Data Collection

The organizer for the procedures manual is essentially its Table of Contents. The template for the manual determines the look and usability of the final document. While it may seem counter-intuitive, it's best to develop a good draft of the Table of Contents along with the template at the start of the procedures manual project. As you collect data, you populate the template with the data. This approach greatly speeds up the development process and the populated template becomes a tool for easily tracking missing data!

Strategy #5: Ensure Change Management Resources Are Available Post-Project

The value of the procedures manual as a resource for the organization will be short-lived and limited if the manual is not maintained. Effective change management of the manual requires dedicated resources and should be addressed at the beginning of the project to ensure that resources will be available. Effective change management includes assigning a procedures manual "owner" and establishing a process for ensuring updates are timely and are communicated to stakeholders. Today web-based systems are available which greatly facilitate the distribution of manuals to stakeholders and the management of changes.

Conclusion

Now that you have read through the strategies, it's probably clear that there's a common theme - the importance of planning your procedures manual project before you start writing the manual.

To support Singaporeans based in Teck Ghee in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

Advanced Digital Marketing Training Program

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

New Path For Midcareer Professionals To Join The Accounting Industry

EDI Market and Channel Integration

Every organization with managers can benefit from leadership development programs. By maximizing the effectiveness of your leadership pool, your entire workforce reaps benefits. While morale is a big part of this equation, a lot of the benefits are easier to demonstrate tangibly, and impact the organizations bottom line. Here is a list of five ways leadership development justifies itself with benefits to your workforce:

Five Key Benefits of Leadership Development:

  • Boosts Morale: the most obvious benefit is also the hardest to measure. A poor leader can make any worker miserable, and miserable workers don't do their jobs well. Having your leaders be well trained and intentional in how they lead will have an immediate impact on the work environment, which leads to a snowball effect of positive outcomes. Though morale seems like an abstract, that doesn't mean that the results aren't noticeable.
  • Limits Employee Turnover: Keeping your workers motivated, content and showing them respect makes it less likely they will leave. Less turnover impacts the bottom line immensely; you get to keep skilled staff and team dynamics while avoiding the cost of recruiting and training new employees. Don't underestimate the cost of cycling through a perpetually non-content workforce.
  • Increases Productivity: Effective leaders are able to guide their team and minimize obstacles. They get the best results out of the resources at their disposal. This means that the team members are ultimately empowered to succeed, resulting in much better productivity.
  • Provides Better vision: When leaders are well-connected with their team's, they can see the issues effecting the group better. This vision makes problem solving easier and keeps the group from being blindsided. Also, the more aware leaders are of the group, the better they are at creating a solid set of actionable goals which can lead to success.
  • Fosters New Ideas: An effective leader is a good facilitator, making the comfortable enough to share new ideas, and allowing for them to study those ideas in detail. Being a good steward of new ideas can help keep your organization dynamic and ever evolving.
There are many reasons to start a leadership development program within your organization, and hopefully this list has started you thinking on that path. Of course, this doesn't need to be complicated or time intensive task - all it takes is a commitment to learning and seeking out resources that fit the needs of the group. Whether using seminars, books, or online articles, the most important component is a willingness to learn and the initiative to seek growth.
Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Teck Ghee Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.

Yio Chu Kang Skill Up Funding

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Yio Chu Kang Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Yio Chu Kang is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Various Skill Development Programs To Enhance Employability Of Youth

When you wish to start any kind of business you need first to contemplate which kind of business you would like to start. Thereafter you need to find office space, build client base, and hire employees. So you are going to face plenty of challenges which you would really like to address first to successfully run your business.

In other way starting a business may be easy but to run it successfully you are going to face stiff challenges. The most daunting task, however for entrepreneur is raising start-up capital and loans in order to raise and run a business.

The internet with growth of penetration through the world wide population has given tools to the entrepreneurs to address their every needs. Luckily for the entrepreneur they may find various options available through internet for funding their new companies. But finding and securing the funds for their company will take careful research, good negotiating skills, and, the most important thing a commitment towards launching new business.

To start a capital search you should have a good business plan first which may attract the investor which is going to invest for your business plan. A business plan that may show investors and lenders the potential growth of your company. You should follow that up with whole heartedly with a thorough knowledge of the resources available on internet and through other medium and a determination which may make your business reality.

Further it may be said that raising capital or funding your business might not be that much difficult, what is most important is you get your funding money or capital in right time and on right terms. You should take care of few facts while trying to raise money for your business i.e. how much you need?, When you need and from whom you want to get it?

To support Singaporeans based in Yio Chu Kang in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

New Path For Midcareer Professionals To Join The Accounting Industry

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

New Path For Midcareer Professionals To Join The Accounting Industry

EDI Market and Channel Integration

Many don't realize that in order to be successful in business funding one must always be aware of where your business is at in terms of its development.

For clarity there are three broad areas that cover the various rounds of funding. They are:

1. Seed Stage

2. Early Stage

3. Later Stage

The seed stage is the start up stage where you dig into the financial network that you have readily available to you. Namely your own funds or that of family and friends.

During this time Angel Investors and Venture Capitalist are difficult to come by because the business model has not shown enough promise at this point. This phase deals with the building of the foundation and infrastructure of your business.

This is the stage where you will refine your model and build a strong team around you that will be able to maximize on the business opportunity at hand.

The next stage is The Early Stage. This stage focuses on:

A) Development

B) Testing

C) Revenue

D) Growth

This is the stage where you will be in pursuit of Angel Investors who would look strongly at the progress you have made in the seed stage.

The Later Stage focuses on:

A) Earnings

B) Expansion

C) Mezzanine

At this point if your business model is showing the potential to garner 25 Million in earnings or more a year you would be in proper alignment to take on venture capital funding.

This stage considers an IPO (Initial Public Offering) or Buyouts be they MBI or MBO. Also under this umbrella would come;

A) Acquisition

B) Privatization

C) Recapitalization

D) Spinouts

E) Turnaround

At the end of the day if your company has the potential to go global while remaining profitable money will come. The pursuit of Angel Investors and Venture Capital Funding has been compared to building another business in terms of the energy and resources that have to be exerted.

Yet what we have seen in looking at models such as Google, Microsoft and Amazon is that with the right knowledge of funding you can take that business that you started in the basement or garage and turn it into a billion dollar company.

Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Yio Chu Kang Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.

Singapore North-East Employers Training Grants

There are a number of government grants for companies in Singapore North-East to help them overcome obstacles in their growth. It is worth your while to go through a few of the business support grants provided by government for SME and Startups in North-East Singapore.

Top 6 Government Grants for companies:

1. Capability Development Grant (CDG)

It is a scheme for providing financial assistance to startups for building capabilities in ten business areas. Mostly in Singapore North-East it includes consultancy, cost of certification, cost of equipment, and training.

2. ACE startups

For the first-name entrepreneurs having an innovative idea, the scheme provides mentor-ship support and startup capital grant. The Accredited Mentor Partners (AMP) support the startups with advice, learning programs, and networking contacts.

3. Early-Stage Venture Funding (ESVF)

It is the biggest equity scheme by government which co-funds startups along with venture capital firms. Beneficiaries of this funding are early-stage technology startups. National Research Foundation (NRF) co-fubds startups with approved VCs.

4. Technology Enterprise Commercialization Scheme (TECS)

To help entrepreneurs realize their tech-based ideas into promising business, this scheme assists them in growing their business past the seed stage and then obtaining funding from third-party to achieve targeted revenues and growth.

5. Financial Sector Technology and Innovation (FSTI)

Aim of this startup grant is to enable financial institutions to establish their innovation labs in the country and support the development of industry-wide technology infrastructure and innovation solutions.

6. ComCare Enterprise Fund (CEF)

Instituted by Ministry of Social and Family development to provide funding to social entrepreneurs and aimed at seeding Social Enterprise startups.

Training Employment Allowance

In Thelearningtobefearless Government knows the important role that it’s startups and SMEs play in its economy and hence support these entities with Government grants. As an entrepreneur, learner one of the ways in Singapore North-East is you must try to get funding on capability upgrading initiatives such as process improvement and product development.

Business Grants Portal brings government grants for businesses into one place, so it’s easier to find and apply for the grants you need.

You could be in a financial situation when you can't afford a loan. Maybe you have bad credit or you declared bankruptcy a few years ago, or you just can't afford the payments. There is free money available for you, you can apply for government grants. It's available for you, as long as you are a US citizen.

There are personal grants. You can use this money for home purchase, home repair, mortgage payments, rent, real estate taxes, utility bills, groceries, clothing, legal services and much more. The advantage of the grants is that you never have to pay it back. You might qualify for more than one type of grant.

There are educational grants. You can use this money to further your education in an undergraduate school or in a graduate school. Educational grants can be also used in nursery school, preschool, elementary school and high school. You can use this free money to educate yourself in environmental science, computer science or business management.

There are also health care grants for people who have to face high medical bills. Yes, government grants can pay medical bills. Medical grants can pay for prescription drugs, nursing home, dental care, eyeglasses, mental and emotional disorder, learning disability, alcohol and drug abuse and more.

There are also minority grants. These grants can help you to start a business. It can also pay for your college education. Minority grants can help people to buy a house. There are also grants for women.

Business grants are for those people who want to start a business or expand an existing business. These grants can also pay for employee training, salaries, equipment financing, rent, legal expenses and more.

Government grants are free money. If you need money for your business, you education, to pay medical bills or many other reasons, you should apply for free government grants.

Ang Mo Kio Training Course Allowance

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Ang Mo Kio Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Ang Mo Kio is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Techniques To Improve Human Capital

Every organization with managers can benefit from leadership development programs. By maximizing the effectiveness of your leadership pool, your entire workforce reaps benefits. While morale is a big part of this equation, a lot of the benefits are easier to demonstrate tangibly, and impact the organizations bottom line. Here is a list of five ways leadership development justifies itself with benefits to your workforce:

Five Key Benefits of Leadership Development:

  • Boosts Morale: the most obvious benefit is also the hardest to measure. A poor leader can make any worker miserable, and miserable workers don't do their jobs well. Having your leaders be well trained and intentional in how they lead will have an immediate impact on the work environment, which leads to a snowball effect of positive outcomes. Though morale seems like an abstract, that doesn't mean that the results aren't noticeable.
  • Limits Employee Turnover: Keeping your workers motivated, content and showing them respect makes it less likely they will leave. Less turnover impacts the bottom line immensely; you get to keep skilled staff and team dynamics while avoiding the cost of recruiting and training new employees. Don't underestimate the cost of cycling through a perpetually non-content workforce.
  • Increases Productivity: Effective leaders are able to guide their team and minimize obstacles. They get the best results out of the resources at their disposal. This means that the team members are ultimately empowered to succeed, resulting in much better productivity.
  • Provides Better vision: When leaders are well-connected with their team's, they can see the issues effecting the group better. This vision makes problem solving easier and keeps the group from being blindsided. Also, the more aware leaders are of the group, the better they are at creating a solid set of actionable goals which can lead to success.
  • Fosters New Ideas: An effective leader is a good facilitator, making the comfortable enough to share new ideas, and allowing for them to study those ideas in detail. Being a good steward of new ideas can help keep your organization dynamic and ever evolving.
There are many reasons to start a leadership development program within your organization, and hopefully this list has started you thinking on that path. Of course, this doesn't need to be complicated or time intensive task - all it takes is a commitment to learning and seeking out resources that fit the needs of the group. Whether using seminars, books, or online articles, the most important component is a willingness to learn and the initiative to seek growth.

To support Singaporeans based in Ang Mo Kio in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

Is Training Allowance Tax Free

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

How Much Training Allowance

Stages Oof Capital Funding

In 2007, 707,948 trademarks were filed in China, which ranks China's Trademark Office (CTMO) among the busiest in the world. During the same period, 17,747 oppositions were filed. Evidently, with the large number of filings, it is increasingly important that foreign trademark holders both file their marks in China, along with constantly monitor other filings so as to protect their brands in the market. In this article, we set out the procedure and requirements to file an opposition in China.

1. Important Timelines and Procedures

Article 30 of the Trademark Law states:

Any person may, within three months from the date of the publication, file an opposition against the trademark that has, after examination, been preliminarily approved. If no opposition has been filed after the expiration of the time limit from the publication, the registration shall be approved, a certificate of trademark registration shall be issued and the trademark shall be published.

Like virtually all trademark systems, China's CTMO publishes a Trademark Gazette with all preliminarily approved marks.

A trademark holder will then have three months to file an Application for Trademark Opposition with CTMO, including evidence substantiating its request. From there, CTMO will then send a copy of the Application to the applicant, who will have 30 days to respond. Both parties will then have three months from the date of submission of the Application to provide supplementary evidence.

Generally, CTMO will issue its decision through a notice within two to three years of the Application. Thereafter, either party may institute review proceedings with the Trademark Review and Adjudication Board (TRAB) within fifteen days. Subsequently, if a party is still dissatisfied with TRAB's decision, it can then file a suit against TRAB in the People's Court within thirty days of the review decision.

2. Legal Basis

There are numerous grounds for cancellation of marks:

1) Lack of distinctiveness (Art. 9, Trademark Law);

2) Identical or similar to name, national flag, national emblem, or other decorations of the People's Republic of China (Art. 10, Trademark Law);

3) Identical or similar to name, national flag, national emblem, or other decorations of foreign countries (Art. 10, Trademark Law);

4) Identical or similar to name, flag, emblem, or other decorations of international organizations (Art. 10, Trademark Law);

5) Identical or similar to official signs, demonstrating official control or warranty (Art. 10, Trademark Law);

6) Identical or similar to the symbols or names of the Red Cross or Red Crescent (Art. 10, Trademark Law);

7) Discriminatory against nationality (Art. 10, Trademark Law);

8) Exaggeration or fraud (Art. 10, Trademark Law);

9) Detrimental to socialist morals or customs, or having other unhealthy influences (Art. 10, Trademark Law);

10) Directly referencing quality, main raw materials, function, use, weight, quantity, or other features of the goods (Art. 11, Trademark Law);

11) 3-D marks whose shape is derived from the goods itself, required for technical effect or obtaining substantive value (Art. 12, Trademark Law);

12) Geographic indications for goods which are not, in fat, from the region indicated (Art. 16, Trademark Law);

13) An agent or representative registers, in its own name, the trademark for whom he acts as agent or representative, without authorization (Art. 15, Trademark Law);

14) The mark, registered in the same or similar class of goods, is a reproduction, imitation, or translation of another person's trademark not registered in China and is likely to cause confusion (Art. 13, Trademark Law); and

15) The mark, registered in non-identical or dissimilar class of goods, is a reproduction, imitation, or translation of another person's well-known trademark registered in China, misleads the public and is likely to harm the interests of the holder (Art. 13, Trademark Law).

3. Conclusion

Again, any interested party will have three months from the date of publication to file an Application for Opposition. Should the deadline pass, the trademark will be granted, and the only available remedy would then be an application for cancellation of the mark. Though the grounds are the same, procedures are somewhat protracted and, obviously, the holder will now enjoy the rights of the granted mark during the period of grant and cancellation. As a result, it is extremely important to constantly monitor and quickly react in order to protect trademark rights in China.

Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Ang Mo Kio Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.

Bidadari Training Course Allowance

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Bidadari Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Bidadari is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Peer Review - Technical Writing

Contrary to what you are seeing in the press with the credit crunch and looming recession there is simply too much money in the World at the moment; too much capital seeking too few investment opportunities. Remember the 1930s depression created more Millionaires than in any other era (ever) and now will be no different. A large amount of high net worth individuals are seeking to diversify their portfolios away from traditional investments as a defensive hedge against stock market volatility. Historically and in times of recession the two best investment classes that have outperformed traditional markets have been commodities and private equity. So if there is so much capital available in the world today, why is it so difficult to locate the capital you need?

The most probable answer to your question is that the amounts you are seeking are way too small to tempt Venture Capitalists or Hedge fund managers. After all it is relative. If a VC has tens of millions of pounds to invest into private equity why invest into 100 or 200 start-up companies? Who could possibly manage and foresee all of these investments and entrepreneurs? Its hard enough to manage one sometimes! So relatively speaking, investing in you would most-likely prove cost-prohibitive for them even though arguably they would receive more value overall.

The Hunt - VCs vs Angels
Venture Capital firms are one way to raise a serious amount of capital but as you may imagine there are pitfalls. The main one being loss of equity far beyond the 51% mark. Further the final vote on 'the right of sale' will also most probably be a mandatory right for them. Since VCs main motivation is 'ROISAP' (return on investment soon as possible) VCs will always have a frantic desire to flip every deal as quickly as possible. And they will not care where that return comes from, yourself or an outside party as long as they receive a massive bonus for the risk and skill for what they have invested.

More appealing to an entrepreneur starting-up is to seek a business angel investor interested in the line of work you are involved in as they will either take an equity position and some level of debt (or typically a combination of the two) in exchange for their investment. They will also take a seat on your board of directors, which they will use as a platform to monitor their investment and to provide invaluable advice. Sometimes they can actually take an active role in the organization and get it kick started into high gear. This freedom can afford an organization the ability to swiftly hire key employees and develop its business model to the point where it is ready to seek larger scale, second-round financing at a much more reasonable cost-to-equity due to the proven track record within the organization.

Other benefits to the entrepreneur include access to the expertise and business networks that the angel investors may be involved with. In addition to this, the growing trend of angel investor syndicating means that an individual entrepreneur can raise significant capital (significantly above the £500K mark) in a single financing deal without the need to negotiate separately with each investor.

Health Warning:
Venture capital money is not for the faint-hearted. Too often, it is only for the desperate - unless your desire is to build a business with an exit strategy in mind from day 1. There is nothing wrong with such a goal in the short term, as the returns can be staggering, but expect to make them many - many more millions than your side - that is if you even get that far. A great many other original creators have been squeezed out long before the 'D-day - big pay day'.

Angel investment therefore represents an invaluable source of alternative funding. And one that is far more attractive and realistic for a start-up entrepreneur. Benefits for both the Entrepreneur and the Angel can be great provided of course that the expectations are well drafted and thought out from day one and the funding agreement is structured to meet the demands of both sides.

The main difference between a business angel and a venture capitalist is that VC funding will come with legal agreements that will be inevitably always be Venture capitalist biased with terms that almost are utterly unfair and unjust, whereas, Angel investment will be far more flexible. It's not uncommon for some Angels to even shy away from using corporate solicitors when drafting agreements for funding. The reason being that if a high net worth individual should choose to invest in 8 - 10 companies, the total legal bill could turn out to be over £50,000.00 (assuming a lean estimation of £5K per company which is low!) - money that could be used to fund crucial working capital or further expansion.

Executive Summary
Receiving successful venture capital funding can provide a lot more than just money to the start-up. They can bring a wealth of managerial talent and experience that can advise you on external growth and how to jump over major pitfalls.

This professional advice can be a massive boost for a young company looking for every competitive edge. Another major benefit of VC Capital is that their network of contacts could end up making all the difference in a successful exit (or not).

But always remember what being funded by a VC actually means. After they have invested millions into it and regardless of whether or not they actually hold a controlling interest in your company they will be in control of your organization and will have a lot of power over how the company runs and how they will get their money out. You will be forced to go down directions that you may not be too happy with.

The Plan
More often then not, it's best for an entrepreneur to start up on their own or with the help of an Angel Investor (or syndicate if the investment requirement is too large to be funded by one individual). After running and evolving the business, the next best course of action is turn to VCs when you believe you are ready to take your company to the next level and will need a serious amount of capital to do so. Before even considering approaching a VC, you will have to demonstrate that you have a degree of success in your past, which is where the first round of your funding and management of your cash flow will come in handy.

When you do decide to approach venture capitalists and if by some miracle should they agree to back you, then it will be crucial on your part to seek-out the best legal advice that you can afford for the ensuing negotiations. One sentence or even a phrase within the initial contract can determine your success or failure. VCs are consummate professionals, and you will have to become one before playing in their league.

To support Singaporeans based in Bidadari in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

Personal Training Lead Generation Ideas

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

Training Allowance Central Govt Employees

Five Benefits of Leadership Development For Your Organization

Government money is free money. As a US citizen or a legal resident alien you are eligible to receive free government money. This year about 30 million people will receive government grants and you could be one of them. There billions of dollars available each year.

Grants are not loans, you never have to pay them back. You can even apply for a US grant if you have bad credit or if you ever had bankruptcy.

There are various grants available for different purposes:

  • There are personal need grants. You can use them for home purchase, home repair, mortgage payment, rent, to pay bills, childcare, legal services, general living expenses just name a few.
  • There are education grants. You can use them to pay for primary school, secondary school, college, medical school and more.
  • There are business grants for people who want to start a business. You can also use this grant to expand a business, to pay salaries, buy equipment, to pay rent, for employee training and more
  • There are also health care grants. You can use this money for prescription medicine, nursing home, alcohol and drug abuse, mental emotional disorder, dental care and more.

You can find all these grants online. Searching for a grant online is easy once you have access to a grant directory. You can find all the grants available for you and you can learn how to apply for them.

Make a list of the grants you could apply for. Get the free government money you deserve. You can save a lot of money and eliminate some of your bills.

Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Bidadari Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.

Cheng San Training Course Allowance

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Cheng San Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Cheng San is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Successful Policies & Procedures Writing Projects - Proven Strategies

Various skill development programs with aims to enhance employability of Indian youth. The Short Term Training imparted through NEEM Scheme is expected to benefit candidates. Skill development and vocational training programs are conceptualized, executed and monitored by various organizations.

On the job training is an important milestone in the process of enhancing one's credentials. Skill development and entrepreneurship development efforts across the country have been highly fragmented so far. With the present education and skill levels in the labour force is very low. It will be a major challenge for India. To overcome this challenge Govt. of India launched various skill development programs.

Skill development initiatives will help to realise the inert potential of educated youths. As India moves progressively towards becoming a global knowledge economy, it must meet the rising aspirations of its youth.

There are a variety of skill training programs all over the country that include:

Pradhan Mantri Kaushal Vikas Yojana (PMKVY) is the one of the leading scheme of the Ministry of Skill Development & Entrepreneurship (MSDE). The objective of this skill is to enable a large number of Indian youth to take up industry-relevant skill training.

National Employability Through Apprenticeship Program (NETAP) is a Public Private Partnership of Ministry of Skill Development & Entrepreneurship. National Apprentice Promotion Scheme is a new scheme of Government of India to promote apprenticeship training and increase the engagement of apprentices.

The Udaan scheme is targeted to help the ambitious and progressive youths in India.

Seekho aur Kamao is a scheme for upgrading the skills of minority youth in various modern / traditional skills depending upon their qualification.

The National Skill Development Corporation India (NSDC) was setup as a one of its kind, Public Private Partnership Company.

Deen Dayal Upadhyaya Grameen Kaushalya Yojana There are several challenges preventing India's rural poor from competing in the modern market, such as the lack of formal education and marketable skills. This program enable Poor and Marginalized to Access Benefits

Boeing, Tata Advanced Materials Ltd (TAML) and Nettur Technical Training Foundation (NTTF) have launched a programme to train front-line workers for the aerospace industry.

Tata Motors in association with Nettur Technical Training Foundation (NTTF) has launched a programme under the National Employability Enhancement Mission (NEEM) - a nationwide skills enhancement initiative of Government of India. This mission aims to enhance employability through the objective of learn and earn, under which Tata Motors will bear all the expenses of training cost of apprenticeship training.

This scheme is for employers in specified industries to engage apprentices in designated trades to impart apprenticeship training or on the job training in industry to youth. Apprentices get an opportunity to expose in real working conditions. They get a chance to work on advanced machines and equipments, industry specific best practices and learn more about their field. Apprentices become skilled workers.

Craftsmen Training Scheme

Government of India initiated Craftsmen Training Scheme is for imparting skills in various vocational trades to meet the skilled manpower requirements for technology and industrial growth of the country. The period of training for various trades varies from six months to two years and the entry qualification varies from 8th to 12th class pass.

Green Skill Development Program

The Green Skill Development Programme (GSDP) of the Ministry of Environment, Forest and Climate Change (MoEF&CC) is an initiative for skill development in the environment and forest sector to enable India's youth to get gainful employment and / or self-employment. The programme endeavours to develop technical knowledge and commitment to sustainable development. It will help in the attainment of the Nationally Determined Contributions (NDCs), Sustainable Development Goals.

To support Singaporeans based in Cheng San in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

Social Media Marketing Skills Training

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

New Generation Skills Training

Importance of Grants - What's the Real Deal?

Companies have to learn the ways to improve human capital in order to ensure that their invaluable asset, human capital, is not under-utilized or underestimated. Successful companies are those that understand the importance of managing and organizing the use of its human capital. If the human capital is to function as expected, and to ensure that they are equipped with the skills necessary proper employee training programs have to be enforced. The key is to make each employee feel his service is invaluable to the company, motivating them, make them feel proud to be working for an ethical and reputed company by following strict guidelines and by giving them incentives to give their job their best effort.

Some companies improve their human capital by hiring intelligent students from India and china etc. to prevent this, good education can be given to our kids to ensure a sure fire way to improve human assets. Human capital is judged based on his productivity, knowledge, sociability and the way he uses his skills and all that he has been taught.

Ways to Improve Human Capital:
Education and Training: Some companies provide constant training and sponsor the education of their employees knowing that employees need to keep updating their skills to meet the challenges of new technologies and innovations at work. When the employees are trained, their work efficiency improves, improving productivity thereby benefiting the company as well as improving the human capital.

Monitoring Performance: To conduct periodic tests to determine the ways to improve human capital. You can learn if your human capital heed your advice and take steps suggested by you to improve their work or implement new skills they had recently been trained for.

Hiring Qualified People: When qualified people are hired, the human capital will improve, as they know their job and will perform it without wasting time in learning and understanding what has to be done.

Motivation: When companies offer incentives and other means of recognizing the talents of good employees, by promoting them or offering a salary increase, it will motivate them and make hem perform the best they can.

Never Under-Utilize Human Capital: Never under-estimate or under-utilize your human assets, make them know they are instrumental in your company's growth and this will help boost morale. If you show that, you care and nourish your human capital; it will surely be reciprocated and can be one of the best ways to improve human capital.

These are just a few ways to improve human capital. There are firms offering services as well as products to help new business run a successful business.

Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Cheng San Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.

Chong Boon Skill For Grant Writing

Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Chong Boon Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.

In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Chong Boon is usually high.

Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.

Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.

Five Benefits of Leadership Development For Your Organization

Putting together a procedures manual seems like it should be fairly straightforward, doesn't it? Frequently, however, procedures documentation projects stall or fail. In very simple situations, developing a procedures manual can be fairly straightforward, but many situations are not very simple.

Drawing upon our experiences as consultants specializing in the development of procedures manuals, this article outlines key strategies critical to the success of any procedures documentation project. How do we define success? A successful project is conducted efficiently and produces a valuable resource for the organization.

Understanding these key considerations will go a long way to ensuring that your procedures manual project is successful!

Strategy #1: Ensure Your Project Has an Owner (Excluding Yourself!)

Projects which lack an enthusiastic management sponsor or owner will not be successful. A procedures manual project needs a champion who can ensure that the project has the resources and commitment it needs. Discovering that support is inadequate midway through the project should be avoided. The project sponsor is also involved in signing off on key aspects of the project - so there should not be any surprises at the end of the project.

Strategy #2: Select a Methodology Before Project Kick-Off

Anyone who has not developed a procedures manual previously needs a methodology. The methodology governs the approach - what needs to be done, how, and the order in which stages are completed. Most of the data for the procedures will probably be collected either via research and/or directly from subject matter experts (SMEs). Unless the manual is being written by the SME, you'll need a robust data collection process.

What are the best ways to acquire a methodology and data collection process? Depending on your capabilities and experience, developing your own methodology and process may be an option. If not:

  • Check with people in your organization who have successfully developed procedures documentation previously.

  • Research books and/or courses on the subject.

  • Engage a consultant as a guide. Consultants with demonstrated subject matter expertise and experience can provide guidance and project management resources, or deliver the entire procedures manual project.

Strategy #3: Clearly Define the Scope of the Project

Before you start a procedures manual project, you need to define the scope of the project - that is, what will be documented. The scope includes not only the process(es) and department(s) which will be covered, but also the level of detail required and whether policies, exhibits and related references will be incorporated.

What are the best ways to ensure the scope is defined at the beginning of the project?

  • Understand and document the purpose and audience for the procedures documentation, and get sign-off by the project sponsor.

  • Upon sign-off, mock up what the final procedures manual will look like, including sample procedures, and decide how exhibits and related policies, processes and information will be referenced.

  • Review the mock-up with the project sponsor and key impacted stakeholders, and obtain their sign-offs.

Involving the project sponsor and key stakeholders in defining the approach at the start of the project helps to avoid problems later on - ensuring your project is efficient!

Strategy #4: Develop an Organizer and Template Prior to Data Collection

The organizer for the procedures manual is essentially its Table of Contents. The template for the manual determines the look and usability of the final document. While it may seem counter-intuitive, it's best to develop a good draft of the Table of Contents along with the template at the start of the procedures manual project. As you collect data, you populate the template with the data. This approach greatly speeds up the development process and the populated template becomes a tool for easily tracking missing data!

Strategy #5: Ensure Change Management Resources Are Available Post-Project

The value of the procedures manual as a resource for the organization will be short-lived and limited if the manual is not maintained. Effective change management of the manual requires dedicated resources and should be addressed at the beginning of the project to ensure that resources will be available. Effective change management includes assigning a procedures manual "owner" and establishing a process for ensuring updates are timely and are communicated to stakeholders. Today web-based systems are available which greatly facilitate the distribution of manuals to stakeholders and the management of changes.

Conclusion

Now that you have read through the strategies, it's probably clear that there's a common theme - the importance of planning your procedures manual project before you start writing the manual.

To support Singaporeans based in Chong Boon in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.

MidCareer Enhanced Subsidy Support And Lifelong Learning

A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.

Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

How Much Training Allowance

Top Grant Jobs and Employers

Putting together a procedures manual seems like it should be fairly straightforward, doesn't it? Frequently, however, procedures documentation projects stall or fail. In very simple situations, developing a procedures manual can be fairly straightforward, but many situations are not very simple.

Drawing upon our experiences as consultants specializing in the development of procedures manuals, this article outlines key strategies critical to the success of any procedures documentation project. How do we define success? A successful project is conducted efficiently and produces a valuable resource for the organization.

Understanding these key considerations will go a long way to ensuring that your procedures manual project is successful!

Strategy #1: Ensure Your Project Has an Owner (Excluding Yourself!)

Projects which lack an enthusiastic management sponsor or owner will not be successful. A procedures manual project needs a champion who can ensure that the project has the resources and commitment it needs. Discovering that support is inadequate midway through the project should be avoided. The project sponsor is also involved in signing off on key aspects of the project - so there should not be any surprises at the end of the project.

Strategy #2: Select a Methodology Before Project Kick-Off

Anyone who has not developed a procedures manual previously needs a methodology. The methodology governs the approach - what needs to be done, how, and the order in which stages are completed. Most of the data for the procedures will probably be collected either via research and/or directly from subject matter experts (SMEs). Unless the manual is being written by the SME, you'll need a robust data collection process.

What are the best ways to acquire a methodology and data collection process? Depending on your capabilities and experience, developing your own methodology and process may be an option. If not:

  • Check with people in your organization who have successfully developed procedures documentation previously.

  • Research books and/or courses on the subject.

  • Engage a consultant as a guide. Consultants with demonstrated subject matter expertise and experience can provide guidance and project management resources, or deliver the entire procedures manual project.

Strategy #3: Clearly Define the Scope of the Project

Before you start a procedures manual project, you need to define the scope of the project - that is, what will be documented. The scope includes not only the process(es) and department(s) which will be covered, but also the level of detail required and whether policies, exhibits and related references will be incorporated.

What are the best ways to ensure the scope is defined at the beginning of the project?

  • Understand and document the purpose and audience for the procedures documentation, and get sign-off by the project sponsor.

  • Upon sign-off, mock up what the final procedures manual will look like, including sample procedures, and decide how exhibits and related policies, processes and information will be referenced.

  • Review the mock-up with the project sponsor and key impacted stakeholders, and obtain their sign-offs.

Involving the project sponsor and key stakeholders in defining the approach at the start of the project helps to avoid problems later on - ensuring your project is efficient!

Strategy #4: Develop an Organizer and Template Prior to Data Collection

The organizer for the procedures manual is essentially its Table of Contents. The template for the manual determines the look and usability of the final document. While it may seem counter-intuitive, it's best to develop a good draft of the Table of Contents along with the template at the start of the procedures manual project. As you collect data, you populate the template with the data. This approach greatly speeds up the development process and the populated template becomes a tool for easily tracking missing data!

Strategy #5: Ensure Change Management Resources Are Available Post-Project

The value of the procedures manual as a resource for the organization will be short-lived and limited if the manual is not maintained. Effective change management of the manual requires dedicated resources and should be addressed at the beginning of the project to ensure that resources will be available. Effective change management includes assigning a procedures manual "owner" and establishing a process for ensuring updates are timely and are communicated to stakeholders. Today web-based systems are available which greatly facilitate the distribution of manuals to stakeholders and the management of changes.

Conclusion

Now that you have read through the strategies, it's probably clear that there's a common theme - the importance of planning your procedures manual project before you start writing the manual.

Who Should Attend ?

Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.

How You Will Benefit ?

You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Chong Boon Singapore.

In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and  Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.