Find grants, funding and support programs from across government to help your business grow and succeed. When searching for funding in Yio Chu Kang Singapore, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.
In addition, the job search process can be mentally and emotionally challenging, not to mention the financial opportunity costs of not working in Yio Chu Kang is usually high.
Common scenarios include fresh graduates looking for their first full-time job; mature workers hoping to start a new phase of their career; or those who got retrenched and wish to find employment.
Unlike in the past, where people work for the same employer for the entire duration of their working lives, the working adults of today will find themselves in the market for a job much more often.
How to Find Government Grants - Apply For Free Government Grants
Putting together a procedures manual seems like it should be fairly straightforward, doesn't it? Frequently, however, procedures documentation projects stall or fail. In very simple situations, developing a procedures manual can be fairly straightforward, but many situations are not very simple.
Drawing upon our experiences as consultants specializing in the development of procedures manuals, this article outlines key strategies critical to the success of any procedures documentation project. How do we define success? A successful project is conducted efficiently and produces a valuable resource for the organization.
Understanding these key considerations will go a long way to ensuring that your procedures manual project is successful!
Strategy #1: Ensure Your Project Has an Owner (Excluding Yourself!)
Projects which lack an enthusiastic management sponsor or owner will not be successful. A procedures manual project needs a champion who can ensure that the project has the resources and commitment it needs. Discovering that support is inadequate midway through the project should be avoided. The project sponsor is also involved in signing off on key aspects of the project - so there should not be any surprises at the end of the project.
Strategy #2: Select a Methodology Before Project Kick-Off
Anyone who has not developed a procedures manual previously needs a methodology. The methodology governs the approach - what needs to be done, how, and the order in which stages are completed. Most of the data for the procedures will probably be collected either via research and/or directly from subject matter experts (SMEs). Unless the manual is being written by the SME, you'll need a robust data collection process.
What are the best ways to acquire a methodology and data collection process? Depending on your capabilities and experience, developing your own methodology and process may be an option. If not:
- Check with people in your organization who have successfully developed procedures documentation previously.
- Research books and/or courses on the subject.
- Engage a consultant as a guide. Consultants with demonstrated subject matter expertise and experience can provide guidance and project management resources, or deliver the entire procedures manual project.
Strategy #3: Clearly Define the Scope of the Project
Before you start a procedures manual project, you need to define the scope of the project - that is, what will be documented. The scope includes not only the process(es) and department(s) which will be covered, but also the level of detail required and whether policies, exhibits and related references will be incorporated.
What are the best ways to ensure the scope is defined at the beginning of the project?
- Understand and document the purpose and audience for the procedures documentation, and get sign-off by the project sponsor.
- Upon sign-off, mock up what the final procedures manual will look like, including sample procedures, and decide how exhibits and related policies, processes and information will be referenced.
- Review the mock-up with the project sponsor and key impacted stakeholders, and obtain their sign-offs.
Involving the project sponsor and key stakeholders in defining the approach at the start of the project helps to avoid problems later on - ensuring your project is efficient!
Strategy #4: Develop an Organizer and Template Prior to Data Collection
The organizer for the procedures manual is essentially its Table of Contents. The template for the manual determines the look and usability of the final document. While it may seem counter-intuitive, it's best to develop a good draft of the Table of Contents along with the template at the start of the procedures manual project. As you collect data, you populate the template with the data. This approach greatly speeds up the development process and the populated template becomes a tool for easily tracking missing data!
Strategy #5: Ensure Change Management Resources Are Available Post-Project
The value of the procedures manual as a resource for the organization will be short-lived and limited if the manual is not maintained. Effective change management of the manual requires dedicated resources and should be addressed at the beginning of the project to ensure that resources will be available. Effective change management includes assigning a procedures manual "owner" and establishing a process for ensuring updates are timely and are communicated to stakeholders. Today web-based systems are available which greatly facilitate the distribution of manuals to stakeholders and the management of changes.
Now that you have read through the strategies, it's probably clear that there's a common theme - the importance of planning your procedures manual project before you start writing the manual.
To support Singaporeans based in Yio Chu Kang in these aspects, here are the government grants and resources that you can utilize. These programs are administered by Workforce Singapore, a statutory board under the Ministry of Manpower.
A service excellence seminar will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success.
Likewise, a customer service excellence seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
The Role of Skill Development and Higher Education in Economic Growth
After completing your guide, you need to get that reviewed by someone. There are three types of reviews. First one is Peer Review, second is Subject Matter Expert (SME) review and the third one is Grammar Review. The first review, which is Peer Review, has to be done by your fellow technical writers. During this review, the reviewer goes through the stuff for clarity of instructions, verify and validate written functionality, and check for grammatical errors. Eighty percent of the guide review will be completed during the peer review stage. Unfortunately, most of the times, people do not find time to do a satisfactory peer review. And in some cases, employees' tries to settle personal scores using this as a tool. However, peer review if done properly, then the chances of finding errors in later stages of reviews will deliberately go down.
Technical writing demands a precise, concise, and surgical way of presenting the content to the end user. The writer is supposed to follow the task, understand it, and need to convey the same to the end user in a lucid way. Understanding complex functionalities and presenting them in a lucid manner so that a layman can understand the stuff is not so easy. The writer need to know where s/he has to chunk the stuff so that it is properly convey the underlying idea without wasting the precious time of the reader. However, most of the times, it is easier said than done.
After completion of the task or guide, as per Document Development Life Cycle (DDLC), the said document has to undergo different kinds of reviews. The idea is that by the time the document completes its final review stage, the matter in the document represents exactly the original functionality of the product without any errors or deviations. Most of the companies follow a process where the written document will get reviewed at least once or twice for both the functionality and grammar check.
Peer review is the first stage review. In this review, the document is expected to be cleaned from different errors by at least 80%. The colleague technical writers will do this review. Concentration will be on the functionality and grammar part during this review.
Peer review is heavily dependent on good relations and understanding between the colleagues. One can mar the advantages by playing office politics and cornering the writer in question. These kinds of problems are so common in organizations. The only remedy for these kinds of problems is to conduct the peer review under the supervision of a Project Manager, who has good experience in managing personnel.
In summary, peer review has many advantages. It has the capacity to filter 80% of the errors in the first stage itself. Peer review, when conducted under the supervision of a good personnel manager, will definitely give best results.
Who Should Attend ?
Thelearningtobefearless advocates that you belong to any of this you should consider attending such skill enhancement programs. Small business owners, customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, as well as managers who want service excellence training.
How You Will Benefit ?
You would be able to deliver better, faster service, and increase customer satisfaction through a customer service excellence seminar. You will learn how to gain repeat business in Yio Chu Kang Singapore.
In addition to all this you should often check the Government jobs portal that aims to provide Singaporeans and Permanent Residents (PRs) with free job search service that matches them to jobs based on their relevant skills.